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Remote Operations Services

Introduction

Focus on Your Core Business

Rely on Cisco experience, processes, and tools to help your IT team manage your advanced technology network around the clock every day for the highest availability and reliability.
Long Term Spotlight

Cisco Remote Management Services (RMS) simplify the adoption and ongoing management of Cisco Advanced Technologies, while enhancing the business benefits of your network and significantly reducing your total cost of ownership (TCO).

Built upon the principles of co-management and out-tasking, Cisco RMS offers a happy medium between complete outsourcing and self-management. A team of experts actively monitors your network from our global network operations center (NOC) 24 hours a day, 365 days a year, responding to incidents and taking the lead in co-managing the network. We act as an extension of your internal IT team. You retain access and control. Together we anticipate, identify, and resolve issues faster, more accurately, less expensively, and with more visibility.

An innovative management portal provides a constant, detailed view of network health as well as the actions of the Cisco team. IT staffing is simplified, and you can focus resources on core business strategies instead of ongoing network management. You can also make use of the full benefits of Cisco advanced technologies to enhance collaboration, streamline operations, and establish the network as the platform for business growth and innovation.

Services are available for the following Cisco Advanced Technologies:

Cisco Data Center Remote Management Service

We provide comprehensive remote monitoring and management of Cisco Application Delivery Services devices, applications, and supporting LAN and WAN infrastructure. An experienced team of Cisco engineers uses industry-leading tools and IT Infrastructure Library processes to systematically monitor application and content acceleration, load balancing, shaping, and caching devices and applications for fault and performance events.

Learn more.

Cisco Digital Media Systems Remote Management Service

With a goal of flawless operation, we deliver all of Cisco’s knowledge and expertise to help ensure that your solutions are highly available and operating to their fullest potential.

The Cisco RMS team takes advantage of a breadth and depth of knowledge and user experiences to monitor the DMS network around the clock in order to identify and resolve issues before they cause problems. As a result you can focus your IT resources on your core business, not on technical support and management. This reduces operating expenses and increases return on investment and customer satisfaction.

Services for Cisco Media Experience Engines (MXE) include:

  • Around-the-clock monitoring and management of critical system functions to enhance customer experience and ensure high availability
  • Proactive fault detection and incident management
  • Problem management and immediate electronic notification of faults
  • Optional activities for change and service level management

You retain ultimate control and flexibility of your environment, while we continuously monitor the availability and performance of the MXE, identifying issues and collaborating with your IT teams as necessary to resolve issues before user experience is affected. This specialized monitoring ensures excellent customer experience and product reliability, usability, and availability.

Cisco TelePresence Remote Management Service

This comprehensive solution allows you to increase productivity and reap the immediate benefits of TelePresence. We ensure a flawless user experience by:

  • Continuously monitoring and managing the system
  • Providing reporting and analysis for visibility into how the system is used
  • Delivering a lower total cost of ownership so you can align your IT investments with your core business strategy.

These services cover the foundation and Cisco Unified Communications devices of the converged network carrying voice, data, and video traffic. They consist of:

  • Cisco TelePresence Select Operate Service for network-level support, incident management, problem management, change management and utilization and performance reporting
  • Cisco Remote Assistance Service for single point of contact, high touch service to resolve incidents, including help desk.

These services are integrated at all levels and aligned with Cisco Technical Assistance Center to deliver the responsive, industry-leading experience Cisco customers have come to enjoy.

Cisco Unified Communications Remote Management Services

This service provides comprehensive monitoring and management of the devices and applications in a converged network. Using a sophisticated management appliance, Cisco systematically monitors your IP-based communication system devices, applications, and voice routers and switches for fault and performance events. It supports all of the primary Unified Communications technologies, including Cisco Unified Communications Manager, Cisco Unity, Cisco Unified IP Phones, Cisco Emergency Responder, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Presence, and Cisco Unified Contact Center.

Cisco Unified Contact Center Remote Management Services

This service provides comprehensive monitoring and management of Cisco Unified Contact Center applications, and the supporting voice infrastructure. Using a sophisticated remote management appliance, we systematically monitor your customer service infrastructure for fault and performance events. The services support all of the primary Unified Contact Center technologies, including Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Express, Cisco Unified Customer Voice Portal, and Cisco Unified Intelligent Contact Management.

Cisco Foundation Technology Remote Management Service

This service provides remote network management for everyday LAN and WAN infrastructure operations, as well as network tuning to improve the performance of business applications. As an experienced team of Cisco RMS engineers help unlock new operational efficiencies and provide increased levels of business protection, your IT staff can focus on more strategic activities without worrying about simpler network tasks. Cisco Foundation Technology RMS includes the Cisco Security IntelliShield Alert Manager Service.

Cisco Security Remote Management Services

This service provides around-the-clock remote management, surveillance, monitoring, and remediation for today’s networks, guarding against sophisticated attacks and vulnerabilities. These services relieve you of routine management tasks and allow your IT staff to focus on more strategic business initiatives. A dedicated team of highly skilled experts act as an extension of your IT organization. Using a proven, IT Infrastructure Library methodology and process, the team delivers trusted solutions to ensure business continuity. You retain ultimate control of your network and have complete visibility into network health and the status of our work through the innovative Cisco ROS portal.
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